Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide directly to us, including your email address and username when registering an account, game User IDs when making top-up purchases, payment-related information processed through secure payment services, and order details including game, package, and transaction amounts.
2. How We Use Your Information
We use the information we collect to process and deliver your top-up orders, verify your identity and game account details, send order confirmations and delivery notifications, provide customer support and respond to inquiries, improve our services and user experience, and detect and prevent fraudulent transactions.
3. Payment Information
We do not store your payment card details or e-wallet credentials. All payment processing is handled by trusted third-party payment gateways that comply with industry security standards.
4. Cookies and Tracking
We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with our platform. You can control cookie settings through your browser preferences.
5. Data Sharing
We do not sell your personal information to third parties. We may share information with payment processors to complete transactions, game delivery systems as required to fulfill your orders, and law enforcement when required by applicable law. We may also share aggregated, anonymized data for analytical purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls for our systems.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 5 years for compliance purposes. You may request deletion of your account and associated data at any time.
8. Your Rights
You have the right to access, correct, or delete your personal information. You may request a copy of the data we hold about you. You can opt out of marketing communications at any time. To exercise these rights, please contact us through our Contact page.
9. Children's Privacy
Relekgame is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete the information.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify users of significant changes by posting a notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or our data practices, please contact us at [email protected] or through our Contact page.